HOME SOFTWARE SOLUTIONS   BPO ABOUT US PHILOSOPHY CONTACT US
    CONTACT CENTER        
redefining customer care...    
As part of its initiative towards global presence in software and IT enabled services vertical Universal Cyber Infoway (P) Ltd set up their international contact center KallDesk in 2002.
Check out www.kalldesk.com

We at UCIL ensure personal contact with your customers and clients and give you the opportunity to promote existing and new products while maintaining fruitful relationships with your clients and customers.
We provide round the clock services and support to our clients and ensure that you reach your customer anywhere and everywhere, anytime and everytime.
Services include Telemarketing, Customer Care, Helpdesk, Database Management, Toll Free numbers, E-Mail Management and Reply, Answering services, Appointments, Automated response and Data scrubbing.

We are using TeleContact Contact Center solution by TeleSynergy. TeleContact has the ability to handle customer contacts in any media including voice calls, voice mail, e-mail, web integration, collaboration, and fax and at the same time, facilitating fully-integrated routing, monitoring, recording, reporting and administration for all customer interaction activities.

"Our mission is grounded in a commitment to act ethically and responsibly in serving our clients, employees, and community."